Shipping policy

General

All the items will be shipped out from China mainland

Your shipping fees will be calculated at the checkout page, but import fees will vary by country and will not be calculated

There might be additional fees charged by DHL/SF Express fees as custom clearance service fee. It is the customer who is responsible for the fees

Packaging

We are doing our best to safely pack your items, so they will be unharmed during shipment

All the lubricants are vacuum sealed to prevent leakage, and all other products are bubble wrapped for protection


Processing Time

We aim to get your order processed within 1-3 business days. However, some delays may happen due to the workload, in which case we will do our best to ship it to you ASAP

Note : Processing time is different from Shipping time

Order Consolidation

At this time, we are unable to consolidate separate orders, so please check your shopping cart to make sure that you have everything you need before checkout


Shipping Options

You can choose between SF Express or DHL. SF Express is cheaper but takes longer, while DHL is more expensive but will be faster

DHL Express
Estimated Time : Approximately 3~5 days

SF Express
Estimated Time : Approximately 12~25 days

Import Taxes & Duties

International customers may be subjected to import taxes depending on the country that you are purchasing from. It is your responsibility to pay any import fees

"Will you undervalue the products so I don't have to pay?"

We will not and cannot illegally undervalue products for any reason

Damage or Lost Items during Transit

Once the package arrives to the designated location, customers must contact the local courier to solve the following problems (in prior to contacting us)

We are not responsible for any damaged, lost, delayed, or stolen packages

If your product is marked as delivered but you did not receive your package, contact your chosen courier ASAP